delivery

info

we provide delivery options upon request. please note that deliveries are limited to locations within a 60km radius of our showroom.

for destinations beyond 60km, external transportation arrangements will be required; we can assist with this if needed.

to receive a delivery cost estimate, please contact us directly.

alternatively, you can include a delivery request when submitting your quote, and our team will add an estimated delivery cost to your quote.

time shall not be of the essence of the contract and delivery dates shall be treated as approximate only. under no circumstances shall the buyer be entitled to withdraw from or terminate the contract on account of any delay in delivery or have any claim of any nature whatsoever against the supplier arising from late delivery.

ownership in the goods sold and delivered to the buyer on account shall pass to the buyer only when all amounts due by the buyer to the supplier has been paid, notwithstanding delivery of the goods to the buyer. risk in and to the goods shall however pass to the buyer on delivery.

a signed delivery note shall constitute prima facie (at face value) proof that the goods have been delivered to and received by the buyer in good condition, whether signed by the buyer, an employee, an agent or a representative of the buyer.

view our full delivery terms & conditions here.

return

policies

any in-store specials or discounted items are non-returnable and non-refundable.

special orders are non-stock items and are non-returnable and non-refundable. the client needs to take delivery of the full order, once received into our warehouse. special orders are imported products, cutting of tiles, mosaics and buy-outs.

should the supplier agree to accept the return of any goods, the buyer shall be liable to pay the supplier a handling charge of not less than 20% on the invoiced price of the goods so returned. (subject to damages suffered, the purchase price will be repaid, where applicable by set off against another amounts due by the buyer).

it is a condition of each sale that the goods are sold voetstoots and without any warranties or representations whatsoever. in addition, the buyer shall be precluded from raising any complaints or disputing liability to the supplier in any way unless it shall have notified the supplier of its complaints or grounds of dispute in writing within 7 days of receipt of the goods in question. initial here notwithstanding the timeous raising of a complaint or dispute of liability by the buyer, the buyer shall, under no circumstances, be entitled to withhold payment in respect of the goods from the supplier pending the resolution of such dispute or complaint. subject to the foregoing, the supplier shall, in its discretion, be entitled to either remedy any failure by adjusting, repairing, replacing the goods in question, or refunding the whole or part (as the case may be) of the contract price paid to it by the buyer in respect of such goods.

view our full return policy and terms & conditions here.

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